We’re thrilled to announce that our
Accessible Customer Service
Do-It-Yourself Training Kit
is NOW ready!  Click here to find out more.

Are you working for or representing an organization that is taking seriously the responsibility of complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA)?

Did you know that people with disabilities are one of the fastest growing sectors of our population?

The fact is that as of today, 1 in 7 Ontarians lives with a disability of some type or another.  And with the majority of our baby-boomers approaching retirement age over the next 15 years, that number is going to increase to 1 in 5 by 2025.

Are you ready to address the varied needs of this large segment of our population?

It should be clear that businesses and organizations that can offer barrier-free experiences will be well-positioned to compete not only for this expanding consumer market but also for the mostly untapped pool of human resources as well.

Smart business owners know that to be competitive in today’s global and competitive marketplace, positive customer interaction is vital to the bottom line and to repeat business.

The truth is that people with disabilities have a collective annual purchasing power that adds up to an estimated $25 billion in Canada.   Add to that their power of influence with friends’ and families’ spending and one can at least double that economic reach.

The experiences of large corporations such as DuPont and the Royal Bank of Canada show that when businesses recruit persons with disabilities:

And finally, according to research published by The Martin Prosperity Institute, the impact of the AODA accessibility legislation on the Ontario economy over the next five years could result in an annual increase in revenues for retail and tourism alone in the range of $3.9 billion to $11.1 billion.

Are you motivated to be ready to share in that revenue increase?

Then you need to know that the Accessibility Standards for Customer Service under the AODA have mandated that all organizations provide accessible customer service training to their staff by January 1st, 2012. Non-compliance could result in fines of $50,000 to $100,000 per day.

Where do you start?  Right here.  Why choose us?  We’ll take your team from a place of uncertainty and ambiguity to confidence and compliance while honouring your budgetary concerns.

Contact us today about a free no-obligation quote!

TRISH ROBICHAUD
Disability Awareness Coach,
Trainer, Adult Education Facilitator,
Advocate, Author, Motivational Speaker

“The simulation exercises helped staff realize how difficult it can be to ask for help. Feedback from our staff was very positive. The facilitator communicated well, was organized and held the participants interest. Employees felt the training was valuable and would be applied both at work and in their everyday lives. We would definitely engage Changing Paces in the future. In fact, we have already booked further sessions.”~ Tracey McKenzie, Deputy Clerk, County of Lennox and Addington