PEOPLE FIRST
Accessible Customer Service
DO-IT-YOURSELF TRAINING KIT

Every Ontario organization is to have provided Accessible Customer Service training to their staff, volunteers and agents by January 1st, 2012.PEOPLE FIRST - DIY Training Kit - image of binder & CD  Are you running late or even just finding out about this mandated training?

Is your organization too small to warrant developing a training program of your own; but too large for it to be financially feasible to hire us to train all of your staff and agents?

Do you have someone on staff who has the skills and personality for public speaking and can handle delivering the training in-house for you?  How about you, do you generally do the training for your company?

If you answered “YES” to either of the above questions, then we have the perfect solution for you!

This professionally developed, fully complete kit comes with everything you’ll need to bring your staff into compliance with the training mandates of the Accessibility Standards for Customer Service under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) without having to hire an accessibility consultant to come in to deliver the training for you.

The kit includes:

  • Our PEOPLE FIRST ACS Staff Training PowerPoint (value $495),
  • Our PEOPLE FIRST ACS Staff Training, 36-page Guidebook (value $45) (which is the handout for your workshop participants),
  • Our PEOPLE FIRST ACS Train-the-Trainer, 10-module, 219-page Trainer’s Manual (value $1,595), complete with:
    • Content on appropriate language and attitude for referring to and interacting with people with disabilities,
    • A good look at the relevant accessibility legislation,
    • Explanations of the 6 general types of disabilities and the 4 types of barriers,
    • Accommodation strategies and customer service tips related to each of the 6 types of disabilities,
    • Direction on the “Art of Adult Education Facilitation“,
    • Tips for interacting with people who have service animals or support persons,
    • A general understanding of assistive devices and assistive technologies,
    • An overview on communication disabilities, communication barriers and customer service tips for each,
    • A walk-through of the 3-hour PEOPLE FIRST Staff Training PowerPoint,
    • A “tickle-truck” of practical resources that includes everything from a facilitator’s shopping list, a pre-workshop checklist and multiple exercise instructions to review cards, a workshop evaluation form and a participant certificate, and
    • A lengthy list of online resources and tools for further developing the facilitator’s comfort level with the content, the legislation and the collection of supports provided by the Province of Ontario’s Accessibility Directorate, and
  • Up to three 40-minute phone consultations with Disability Awareness Coach/Trainer & PEOPLE FIRST Program Author & Facilitator, Trish Robichaud, to support you in the development of your organization’s training plan (value $295).

The deadline for complying with this legislation is January 1st, 2012. Even if you’re not sure where to start with this, ORDER TODAY and Trish will walk you through the process!  You’ll have your kit in 10 to 15 business days.  Once you get it, contact Trish to book one of your planning consultations.  What are you waiting for?

PEOPLE FIRST - DIY Training Kit - image of binder & CDThis entire kit is valued at over $2,500!  But Trish has decided to let it go for $395 plus shipping, handling & HST.  Of course that price is likely to increase as the deadline approaches so be sure to take advantage NOW!

3-Hour Workshop Kit

$395 + HST + $25 S&H

1-Hour Workshop Kit

$395 + HST + $25 S&H

Pre & Post Training Quiz

$95 + HST 

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