Accessible Customer Service
MANAGEMENT TRAINING

This 2-hour program is a condensed delivery of our 3-4 hour ACS Staff Training program.  Training will meet the bare essentials of the training requirements defined in the Accessibility Standards for Customer Service under the AODA.

This program runs $1,495 per event with a $500 deductible booking fee and can be delivered to up to 50 people at a time.  A discount may be available for multiple deliveries.

It is intended specifically for management and senior organizational members and takes a seminar-type approach.  It can be delivered in a “Lunch ‘n Learn” setting with up to 50 people at a time.

“The activities really enhanced the awareness of people with disabilities. Great workshop; the time went by quickly and was valuable.”

~ Workshop Participant

How You Will Benefit

  • Appreciate and understand the rationale and objectives of current disability legislation
  • Build confidence in your grasp of the various components mandated by the Act and its regulations
  • Develop a vision and a plan for the implementation of a training program within your organization
  • Learn the compliance and enforcement provisions involving inspections and penalties
  • Raise the awareness and expertise of your personnel to ensure your organization is both in compliance with Ontario legislation and well prepared to support, serve and accommodate people with disabilities.
  • Receive training specifically designed to meet the criteria outlined and Mandated by Regulation 429/07 under the Accessibility Standards for Customer Service

“I really enjoyed this workshop. I think that mental health issues are things the general population don’t know enough about. Thank you for the extra knowledge on that matter.”

~ Workshop Participant

You Will Learn

  • The purpose and vision of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
  • The compliance components of the Accessibility Standards for Customer Service (ASCS)
  • The development status of all AODA Accessibility Standards
  • Ways to support your personnel in effectively serving and supporting people with disabilities
  • Proper disability etiquette and appropriate language