Special Pricing on
Accessible Customer Service
(ACS) Training

Changing Paces was the first training firm in Ontario to have developed, tested and implemented an Accessible Customer Service Staff Training Program.

Our Disability Awareness and Accessible Customer Service Training programs will make sure that your organization is not only in compliance with Ontario legislation but also well-prepared to support, serve and accommodate this growing sector of our population.

All of our facilitation team members either lives with a disability themselves or has been a primary caregiver to someone with a disability.
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“The course was excellent! I learned a lot that I can use with customers coming in and issues in own my personal life as well. Thank you!!!”~ Workshop Participant

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Our PEOPLE FIRST ACS Training Programs

Staff Training

  • This 3-hour program has been specifically designed to fulfill the training requirements defined in the Accessibility Standards for Customer Service under the AODA.
  • It is intended for all staff, volunteers or agents of the organization who have any contact with the public and is highly interactive and experiential.
  • This program runs $1,495 $1,095 per event (special pricing) with a $500 deductible booking fee and can be delivered to up to 30 people at a time. A discount may be available for multiple workshops.
  • Full details on Staff Training (Regular pricing quoted on this page)

Management Training

  • This 2-hour program is a condensed delivery of our 3-hour version above.
  • Training will meet the bare essentials of the training requirements defined in the Accessibility Standards for Customer Service under the AODA.
  • It is intended specifically for management and senior organizational members and takes a seminar-type approach. It can be delivered in a “Lunch ‘n Learn” setting.
  • This program runs $1,495 $1,095 per event (special pricing) with a $500 deductible booking fee and can be delivered to up to 50 people at a time. A discount may be available for multiple deliveries.
  • Full details on Management Training (Regular pricing quoted on this page)

Webinar Training Program

  • This 90-minute program has been designed to fulfill the bare essentials of the training requirements defined in the Accessibility Standards for Customer Service under the AODA.
  • It is intended for all staff, volunteers or agents of the organization who have any contact with the public and takes a seminar-type approach.
  • This program runs $35 $30 per person (special pricing) payable in advance, is facilitated online and can be delivered to up to 100 people at a time.  A discount may be available for more than 20 people.
  • This is not a self-driven program; it is facilitated by one of our PEOPLE FIRST Elite Trainers.

Train-the-Trainer Program

  • A 2-day, 14-hour program created to empower participants with the knowledge, training materials, tools, resources, strategies and limited licensing they need to deliver our 3-hour program to the rest of your organization.
  • This program runs $1,095 $895 per person (special pricing) and requires a minimum of 5 people and a maximum of 20 people.
  • An $1800 deductible booking fee applies.
  • A per person discount may be available for 6 to 20 people.
  • Full details on Train-the-Trainer Program (Regular pricing quoted on this page)

Do-It-Yourself Training Kit

The kit includes:

  • Our 3-hour PEOPLE FIRST ACS Staff Training 32-slide PowerPoint (value $495),
  • Our PEOPLE FIRST ACS Staff Training, 36-page Guidebook (value $45) (which is the handout for your workshop participants),
  • Our PEOPLE FIRST ACS Train-the-Trainer, 10-module, 219-page Trainer’s Manual (value $1,595)
  • Entire kit is valued at over $2,500 and retails for $395 $295 per kit (special pricing) plus shipping, handling & HST
  • Full details on DIY Training Kit (Regular pricing quoted on this page)

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We have an accessible PowerPoint outline for each of our programs available for your review upon request.

Interested in a free no-obligation quotation?

Ask us about our Outcome Measurement strategies and our Training & Post-Event Deliverables!

Contact us TODAY and we will put together a custom proposal to raise the awareness and expertise of staff, volunteers and agents in providing customer service to people with disabilities.

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“This program is one of the best courses I have ever taken; God love you great & small, service dog and all! LOL!” ~ Workshop Participant